Transform your business performance through process and customer experience improvements to enhance customer experience, grow revenues and reduce costs concurrently

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Success is being achieved by those who are driving transformation initiatives by developing more mature process improvement standards and performance metrics with innovative technology for increased customer experience. The Certified Process Professional® program delivers practical case studies, proven techniques and the CEMMethod™
in an interactive hands-on approach with fellow professionals.
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​Discover how to:

• Increase customer satisfaction by understanding and measuring customer values, and embedding them into your processes and operational framework

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• Develop your customer centric ethos, culture and deliver efficient change management programs by driving employee performance levels and intrinsic processes to maintain pace with strategic initiatives and remain competitive`

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• Align innovation in technology, data analytics and the digital landscape to accelerate process enhancements and deliver more efficient operational results`

• Maximise the potential of traditional principles, tools and techniques to add value to the business’ bottom line and allow employees to drive continuous improvement `

• Improve performance levels and operational effectiveness through leadership techniques and metrics

​Limited seats so please reserve now to avoid delay

CONTENT

TESTIMONIALS

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